As per EU regulation, you have a 14 day return period from the time of receiving your order. During this time you may request a refund for any reason. The order must be returned in new and unused condition. If the item is not returned in new and unused condition no refund will be given. You must contact me within 14 days of receiving the order, to request a refund, prior to returning the order. Seller is not obligated to cover return shipping costs, and initial shipping costs for the order may not be refunded.
I encourage you to take photos of the item prior to returning it, in case it’s damaged in the post. Please note that it’s your responsibility to properly package the item when returning it.
There are no returns on custom work as the service has been rendered, and the final result accepted by the customer, prior to payment.
As per EU regulation, all orders come with a 2 year warranty.
In case of an issue with a product, please contact me with images and a description of the issue. The warranty covers mistakes in production and material. The warranty does not cover misuse or abuse of the product.
To return your product after requesting a refund, you should mail your product to:
Hegedalsvej 9, st.
Cancellation in regard to classes and events.
In case Martillo Workshop have to cancel a class or event, the attendees may be offered to attend the event or class at a different date and time, or alternatively have the full cost of the class or event will be refunded (not incl. the processing fee). In cases where an attendee cancels, 50% (not incl. the processing fee) will be refunded if cancellation is received at least 14 days before the event or class. If a cancellation is received less than 14 days before the event or class no refund will be given. Cancellations must be sent via email to firstname.lastname@example.org.