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Terms and Conditions

Returns

As per EU regulation, you have a 14 day return period from the time of receiving your order. During this time you may request a refund for any reason. The order must be returned in new and unused condition. If the item is not returned in new and unused condition no refund will be given. You must contact me within 14 days of receiving the order, to request a refund, prior to returning the order. Seller is not obligated to cover return shipping costs and initial shipping costs for the order may not be refunded.

I encourage you to take photos of the item prior to returning it, in case it’s damaged in the post. Please note that it’s your responsibility to properly package the item when returning it.

There are no returns on custom work as the service has been rendered, and the final result accepted by the customer, prior to payment.

Warranty

As per EU regulation, all orders come with a 2 year warranty.

In case of an issue with a product, please contact me with images and a description of the issue. The warranty covers mistakes in production and material. The warranty does not cover misuse or abuse of the product.

Shipping Returns

To return your product after requesting a refund, you should mail your product to:

Martillo Workshop
Hegedalsvej 9, st.
9500 Hobro
Denmark

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